Terms & Conditions

About The Jewellery
Each item is lovingly hand crafted so products may vary slightly. Fashion jewellery which is fine plated base metal. Fine jewellery is UK hallmarked 925 sterling silver. All material contents and plating options will be clearly marked on related in good faith.  We take great care to ensure that all information about our products, including prices, set forth is up-to-date, accurate and reliable. However, there may be occasions when information contained on our site may contain incomplete data, typographical errors, inaccuracies as to merchandise size, price, colour or other matters, or an item that is no longer in stock. Any errors are unintentional and we apologise if any information on the site is inaccurate. We reserve the right to correct errors and to update product information at any time, including after you have placed your order. We reserve the right to change prices of any product at any time. Once you have placed an order you will receive an email conformation.

Packaging & delivery
Please be assured that customer satisfaction is of paramount importance & every effort will be made to make sure that every piece sent out reaches you in perfect condition. Jewellery will be securely packaged in a branded box with sufficient protective packaging to protect the goods whilst in transit. UK orders are generally delivered by Royal Mail Tracked or special delivery and is free to most U.K destinations. Europe & the rest of the world: prices start  from £10 and please allow 3-14 days for delivery. Any goods ordered that are not in stock the customer will be offered an option of placing the goods on a back order. We reserve the rights to cancel the goods on back order.

Returns Policy
For any reason that you are not entirely satisfied with your purchase We offer a 14 day full refund or exchange policy. All items to be returned must be carefully re-packaged in their original packing & be in an unworn condition. Exemptions from our refund policy include: goods that have been worn, do not have their original packaging or in their original condition. We are not able to accept returns on earrings unless they are faulty due to health and safety laws. Bespoke items have a 14 day full exchange policy for faulty goods from the date of dispatch. Any returns after the 14 days shall be at our discretion. All returns are the at the customers responsibility. A delivery service that insures you for the value of the goods is recommended. We can not be held responsible for returns that are lost in transit.
To arrange a return please email info@rozbuehrlen.com quoting your name, address, details of the product and the reason for the return.  You will be issued with a returns form and number which must be included in your return. In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of return.
The same process applies to international returns and we do not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. Please use a secure and tracked service. If a customs form is needed please mark the goods as returned item such that no additional custom fees are incurred.
In the unlikely event of supplying your order incorrectly in any way, customers must contact us immediately providing full details of the order date and invoice number. We will endeavour to correct the situation immediately.

Late & Lost Deliveries
Please contact us at info@rozbuehrlen.com if your delivery has been delayed and we will provide you with a tracking number such that you will be able to locate your parcel. Refunds or replacements will be issued 30 days after the date of dispatch for lost items. We will not replace or refund items that have been marked as delivered but not received.

Gift Vouchers
Gift vouchers are redeemable on items of the same or greater value. All gift vouchers are valid for 12 months from the date of purchase.

We welcome feedback from our customers to help improve our service. Please email info@rozbuehrlen.com.

This website uses cookies in order to process your order smoothly. Cookies are small files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website to recognise your device the next time you visit. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.

Ethical policy
The company makes every effort to work with both its customers and suppliers ensuring that the company’s expectations and quality standards meet national and international laws and regulations. Where possible we use recycled goods.

Online Security
We do not store financial information like credit or debit card numbers on this site.  All transactions are handled by a secure online independent payment service provider.  We accept payment online by all major credit and debit cards via the secure payment provider. Payment can also be made using Paypal. We do not share information with third parties and will only use lawfully collected information in accordance with The Data Protection act 1998. From time to time we may send you information which may be of interest to you.

All content on this site is protected by intellectual property laws and any use or reproduction of material contained in this website is prohibited unless permission has been granted. We are not liable for any third party links in this website. By using our website in any way, or by buying from us, you are bound by these terms and conditions.

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